Refund and cancellation policy

Last updated: 27 August 2026

This policy applies to training sessions booked with Logic Routehub Ltd. It covers deposits, full payments, rescheduling, no-shows, and refund processing.

1. Deposits

A £30 deposit per group or one-to-one session holds your place. Private mentoring blocks require an £80 deposit. Deposits are non-refundable except where:

• We cancel the session and cannot offer a suitable alternative date
• You cancel more than fourteen days before the session start (deposit applied as credit toward a future booking within six months)
• UK consumer law requires a refund

2. Full payment and balance due

The remaining balance is due seven days before the session. If payment is not received, we may release your place and retain the deposit. Mentoring block balances are due before the first scheduled meeting.

3. Cancellation by you

• More than 14 days before: Balance refunded in full. Deposit retained as credit for a future booking within six months, or refunded on request if we fill your place from the waitlist.
• 7–14 days before: 50% of the total fee refunded. Deposit retained.
• Less than 7 days before: No refund except for documented medical emergency or bereavement, considered case by case.

4. Rescheduling

One free reschedule is permitted if requested at least seven days before the session and a new date is available within sixty days. Additional reschedules incur a £15 administration fee. Rescheduling within seven days is treated as a cancellation under section 3.

5. No-shows

Failure to attend without prior notice — in person or online — forfeits the full session fee. If you lose connection during an online session, contact us within thirty minutes at +447700900015 and we will attempt to resume or offer a partial credit.

6. Cancellation by Logic Routehub

If we cancel due to instructor illness or insufficient enrolment, you receive a full refund including deposit, or transfer to the next available date at your choice. We will notify you as early as possible.

7. Work already started

For mentoring blocks: if you cancel after the first session has taken place, refunds cover only unused future sessions minus the deposit. Written feedback on charts already reviewed is non-refundable once delivered.

8. Printed materials

Decision checklists posted to you before a session are non-refundable once dispatched. PDF versions sent by email follow the same cancellation timeline as the session itself.

9. Combined booking discounts

If you received a multi-session discount and cancel one session, the discount is recalculated on remaining sessions. Any refund reflects the adjusted price, not the discounted per-session rate.

10. Corporate and group bookings

Custom quotes may include separate cancellation terms stated on your invoice. Where invoice terms conflict with this page, the invoice terms apply.

11. Refund process and timing

Approved refunds are returned to the original bank account within fourteen business days of approval. Email hello@logic-routehub.click with your booking reference and account details used for payment.

12. Exceptions

We do not offer refunds because you disagreed with chart commentary, because a hypothetical trade discussed in session would have lost money, or because you chose not to trade after training. Our service is educational delivery, not trading performance.

13. Contact for refund requests

hello@logic-routehub.click
+447700900015
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